Thu
02
Feb
2012
As reported on Info World, Salesforce.com will include some new analytics capabilities at no additional cost with the Enterprise and Unlimited editions of its CRM (customer relationship management) software, following complaints from customers who argued that the features should have been used to fill long-standing gaps in the products' core functionality, not sold separately.
Salesforce.com Chief Operating Officer George Hu announced the change in a blog post due to be posted late Tuesday.
"We got it wrong, and we sincerely apologize to our customers," he wrote. While Salesforce.com initially considered the analytics capabilities to be an entirely new product, "feedback from customers clearly show they view these features as enhancements to our current functionality."
To read more of this article, click on the link below:
Loading Twitter messages...
