As reported in IT World Canada, Salesforce.com customers are sounding off about the fact that an upcoming Analytics Edition of the CRM (customer relationship management) software will have an additional price tag, saying that the functionality it includes should be part of their base subscriptions.
The company announced Analytics Edition, which will be part of its Spring 2012 release, last year. Analytics Edition will include several capabilities, such as joined reports, data "bucketing" and cross-filtering, according to an official blog post written in December.
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